Payment failed or money was debited

Some payments, such as UPI approvals, can be confirmed by your bank a little after the checkout window closes. When Razorpay confirms such a payment later, our system picks it up and reconciles it with your booking or order.

• Check your booking or order page first. It may already show the payment.
• Shop orders and booking quotes are held for 15 minutes. If the hold lapsed before the payment was confirmed, contact support and quote your payment reference.
• If a payment turns out to be unusable for a booking (for example the quote had expired), our team can refund it. How long a refund takes to reach you depends on your bank or payment method.

Contact support