Terms of Service

These Terms of Service (“Terms”) govern access to and use of Wellnest Bay (the “Platform”), a marketplace connecting customers with independent wellness vendors offering stays, wellness programmes, experiences, clinic and studio services, and wellness products. By creating an account, making a booking, placing an order, or otherwise using the Platform, you agree to these Terms.

• “Customer,” “you” — a person who browses, books, or purchases through the Platform.
• “Vendor” — an independent business (a property, wellness programme operator, experience host, clinic, studio, or product brand) that lists and fulfills its own offerings on the Platform.
• “Booking” — a reservation of a Vendor's stay, programme, or experience made through the Platform.
• “Order” — a purchase of a physical product from a Vendor's shop listing made through the Platform.
• “Listing” — any stay, programme, experience, clinic service, studio service, or product shown on the Platform.

You must be at least 18 years old and capable of forming a binding contract to create an account or make a Booking or Order. By using the Platform, you represent that you meet this requirement.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Provide accurate information when registering, and tell us promptly if you suspect unauthorized use of your account. We may suspend or terminate an account that provides false information, violates these Terms, or is used fraudulently or abusively.

Wellnest Bay is a marketplace. Listings are created, priced, and fulfilled by independent Vendors, not by Wellnest Bay. Wellnest Bay facilitates discovery, Booking/Order creation, and payment processing, and moderates Listings and reviews, but is not the provider of the underlying stay, programme, experience, clinic service, studio service, or product.

When you request a Booking, the Platform calculates a price using the Vendor's published rates (including any seasonal pricing, date-specific pricing, or active promotional discount) at the time of your request. Prices are shown before you pay and are not changed retroactively once a Booking is confirmed.

A Booking typically requires an upfront deposit, with the remaining balance due to the Vendor according to the terms shown at the time of Booking. Guest count, room count, and stay dates you submit are used to calculate availability and price and are binding once a Booking is confirmed.

When you place an Order for a physical product, the price, applicable discount, and total shown at checkout is calculated from the Vendor's current listing at the time of purchase and is fixed once your Order is placed. Product Orders are fulfilled directly by the selling Vendor; shipping timelines and methods are set by that Vendor.

All payments on the Platform are processed in Indian Rupees (INR) through Razorpay, a third-party payment processor. Wellnest Bay does not store your full card or bank account details. By making a payment, you also agree to Razorpay's own applicable terms for payment processing.

Where a Booking requires a deposit, the deposit amount and the balance due are shown to you before you pay. The deposit secures your reservation against the Vendor's availability; it is not a separate, refundable holding fee independent of the cancellation terms described below.

You may request to cancel a Booking from your account. Whether any amount is refunded, and how much, depends on the cancellation policy applicable to that Booking and how far in advance of the stay or programme date you cancel. Product Orders may be cancelled only while still awaiting payment or, for a limited period after, as shown on the Order itself; once a product has shipped, cancellation is no longer available and any return is subject to the selling Vendor's own return policy.

Approved refunds are issued to the original payment method through Razorpay. Refund processing times depend on your bank or card issuer and are outside Wellnest Bay's control once a refund has been initiated on our side.

Vendors are independently responsible for the accuracy of their Listings, the quality and safety of the stays, programmes, experiences, services, and products they provide, compliance with applicable law (including licensing, health, and safety requirements for their own business), and fulfilling confirmed Bookings and Orders.

You are responsible for providing accurate Booking and Order details, arriving for a confirmed Booking as scheduled (or cancelling in accordance with the applicable policy), following the Vendor's own on-site rules during a stay or programme, and using the Platform only for lawful purposes.

You may submit a review for a stay, programme, experience, or product you have actually completed or purchased through the Platform. Reviews must be honest, based on real experience, and must not contain unlawful, defamatory, or abusive content. Wellnest Bay moderates submitted reviews before publication and may decline to publish, or later remove, a review that violates this policy. You retain ownership of content you submit, but grant Wellnest Bay a license to display it on the Platform.

The Platform's software, design, and branding are the property of Wellnest Bay or its licensors. Vendor-supplied content (Listing descriptions, images, and product information) remains the property of the submitting Vendor. Nothing in these Terms transfers ownership of any Platform or Vendor intellectual property to you.

Wellnest Bay acts as an intermediary between Customers and Vendors. A Booking or Order forms a contract between you and the relevant Vendor; Wellnest Bay is not a party to that contract, and is not the provider, host, manufacturer, or seller of any Listing. Wellnest Bay's own role and responsibility is limited to operating the Platform, processing payments through Razorpay, and the moderation/support functions described in these Terms.

• Using the Platform for any unlawful purpose, or in violation of any applicable law or regulation.
• Submitting false, misleading, or fraudulent Booking, Order, review, or account information.
• Attempting to circumvent the Platform's payment, security, or access-control mechanisms.
• Scraping, reverse-engineering, or interfering with the Platform's normal operation.
• Harassing, threatening, or abusing another user, Vendor, or Wellnest Bay staff.

Legal review requiredFinal liability cap and carve-outs (e.g. gross negligence, willful misconduct, statutory rights that cannot be limited under Indian consumer-protection law) require legal drafting specific to Wellnest Bay's registered entity and are not stated here.

The Platform and all Listings are provided on an “as available” basis. Wellnest Bay does not guarantee that any Listing will meet your expectations, that the Platform will be uninterrupted or error-free, or that any defect will be corrected, except as required by applicable law.

Legal review requiredIndemnification scope and mutuality (customer-to-platform, vendor-to-platform, and any customer-to-vendor provisions) require legal review before this section is finalized.

Wellnest Bay may suspend or terminate your access to the Platform for violation of these Terms, suspected fraud, or abuse of other users, Vendors, or the Platform itself. You may stop using the Platform at any time; Bookings and Orders already confirmed remain governed by the cancellation and refund terms above.

Wellnest Bay may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent through our Contact page. Legal review requiredA dedicated legal/grievance contact address and Wellnest Bay's registered business details (entity name, registered office, GST/CIN) will be added here once confirmed.