Question 1

How booking works

Accepted Answer

Stays, programmes and experiences are booked in a few steps. What happens after you pay depends on how the partner takes bookings. Choose your dates and guests on the listing. We show a price quote. The quote shows the deposit due now and the balance. Quotes are held for 15 minutes, so complete payment within that time. Pay the deposit online. The deposit is the only amount collected through Wellnest Bay for these bookings. The balance is paid to the partner directly, as shown on your booking page as "Balance due at property". Instant confirmation or partner confirmation Some partners confirm instantly. Others are request-to-book: your booking shows as pending until the partner confirms it. If the partner declines, your deposit is refunded in full. Event tickets work differently: they are paid in full online at the time of purchase, with no balance to pay later.

Question 2

Payment methods

Accepted Answer

Payments for bookings and shop orders are processed securely online by Razorpay. The payment options you see at checkout are the ones Razorpay offers for your payment, which can include UPI. Refunds go back to the original payment method used at checkout.

Question 3

Where to find and download your invoice

Accepted Answer

Sign in and open your account. Open the booking (Account, Bookings) or the order (Account, Orders). Choose "Download invoice" on that page. The button appears once an invoice exists or can be issued, which is after payment or confirmation. If you do not see it yet, check again after your booking is confirmed or your order is paid.

Question 4

How to cancel a booking

Accepted Answer

Sign in and open Account, Bookings, then the booking. Choose "Cancel booking" and confirm. A booking can be cancelled while it is deposit paid, pending confirmation or confirmed. The refund is worked out from the cancellation policy saved on your booking and how many days remain before check-in, and it is shown to you when you cancel. Read the cancellation policy

Question 5

When will I receive my refund?

Accepted Answer

Approved refunds are sent back to the original payment method through Razorpay. You get a notification when the refund starts and another when it has been processed. How long it then takes to show in your account depends on your bank or payment method. Refund policy Contact support

Question 6

Tracking your order

Accepted Answer

Open Account, Orders, then the order. The page shows the order and fulfilment status. When the seller adds shipping details, the carrier and tracking number appear there too. If you checked out as a guest, an account was created with the email you used, so you can sign in to see your orders. Go to your orders

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